SmartFlex telecomBOSS - Integrated Support to the business cycle of telephony and added value services providers, covering the sales, installation, activation, post-sale formalities, invocing, maintenance, network services and control processes, among others.

Integrated commercial and operational management, for telecommunication companies
 
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SmartFlex telecomBOSS™ is a specialized suite for companies providing telecommunication services (Local telephony, long distance, internet and added value services) based in a flexible and scalable platform which supports in an integral manner the functionalities and processes of the "core" of the business covering key aspects for the generation of income and for commercial operative support such as customer care services, management of consumption, invoicing, collections, services mediation, infrastructure, work and maintenance orders allowing for the management of customers and their subscribed services under a single management process.
  • Support to all critical processes of telecommunications companies, including sales channels, marketing, product bundling, invoicing, discounts, collections, geographical inventory, corrective and preventive maintenance and work crews.
  • A ready-to-go solution for providing integrated support to the needs of markets convergent with the telecommunications sector: n-play, global customer views including commercial and technical information on their services portfolios, convergent invoicing for all services in a single account with independent management of balances for each product.
  • Unique 360o customer information on: Subscribed services, invoicing, accounts receivable, collections, requests, complaints and consumption, all from a single customer care location.
  • Direct connection with different telecommunication platforms for services activation and information gathering processes.
  • Easy of configuration of the system. Changes do not require modifications to the source code and can be made directly by the end user.
Integration, convergence, flexibility and agility in a technological platform
 
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