Campaigns
SmartFlex supports the creation of activities, actions and marketing strategies, which can be executed in order to achieve commercial objectives in a specific customer segment. This module generates reports on the achieved objectives and allows for the developing of surveys as a tool for determining future actions based on results.

Sales and Service Channels
This module defines and manages the sales structure, including all processes related to the sales force, the settlement of commissions and the management of the relations with agencies marketing the products offered by the services provider.

Management of products and Services
SmartFlex provides consolidated and unique information on commercial matters such as products and services portfolios and information on the status of each product. This information can be shared with the different areas of the company in order to seek a reduction of administrative and auditing controls, thus reducing operational costs.

Sales and Customer care
This module supports the commercial processes of public utilities in an integrated and convergent manner, from the definition of the market segment and sales plans, on to the reception and control of the different customer requests such as: service requests, customer claims and complaints, and credit allowances for the purchase of new services or refinancing of debts. This detailed and consolidated information provides the company with a timely and prompt reply facing customer needs.

Invoicing
SmartFlex provides your company with a friendly and convergent view of financial income which covers the generation of charges, claims, tariffs, adjustments, generation of accounts, printing of documents, management of third parties and the management and control of invoice deliveries.

Collections
SmartFlex supports different collection processes such as in-line payments or through files delivered to collection entities, as well as defining different methods of payment such as cash, check, credit or debit cards, among others, updating customer balance and payments received at each collection point.

Collection’s Management
SmartFlex supports all accounts receivable collection operations, through collection entities or directly, including the suspension, withdrawal and reconnection of service.

Workflow
Being SmartFlex user friendly and easy to use, end users can graphically visualize, in real time, all business processes, flow of activities, parallel and sequential tasks allowing for determining the advance of the complete process. This eases the automation of the business processes of public utilities industries such as installation orders, repair work, modification of services, substantially improving the company operation.

Address Bank
SmartFlex manages customer's addresses of the different public utilities companies, supporting the creation, update and query of main and alternate addresses by location. It also allows for changes of addresses and updating of associated products.

Management of Orders
SmartFlex manages, in an integrated manner, the information on each work order, from the moment it is generated on to the moment it is legalized, providing support to the automatic assignment of tasks and distribution of work crews by area. It also provides complete control of the work crews through the management of a detailed agenda indicating occupation, availability and time assigned to each activity, guaranteeing an automatic activities assignment process of preventive and corrective maintenance.

Geographical Cartridge
With this module, companies may make use of geographical information available in the company's GIS systems, as well as of maps and geographical information available to the public, and include in them commercial and operative information of the company. This link is established through WMS or WFS standards commonly used in the geographical environment. By integrating geographical data with commercial and operational information, each report provided by the system will incorporate a geographical reference to the information associated with each item for each customer, providing a quick view of critical aspects or possible actions for planning, orienting and controlling commercial, technical and operative strategies.

Maintenance
SmartFlex facilitates the management, in an efficient and automated manner, or repair work which helps solving those critical problems that may arise either with the purchased products or with network elements, guaranteeing high quality service to the customers.

Equipment Management
SmartFlex allows for a complete management of equipment and accessories of different public services, guaranteeing efficient processes through multiple options which allow for the management and adjustment of different types, inventories, transfers, black listings and operative units.

Management of Contracts
SmartFlex has the necessary tools for the management of the different partners operating public utilities companies. This process includes the initial definition of the agreements and contracts, the management of commissions, tariffs, campaigns, follow up, performance and monetary settlement of the services.

Framework
Smartflex reduces the time needed for the development of applications through its support tools which allows for the development of applications based on this technology, having advantages such as standardization of user interphases and agile product maintenance.

Accounting Interphase
SmartFlex allows for the generation of accounting records through the execution of the process that uploads "the registry of charges by concepts". The text file to be uploaded to the financial system will be generated, from the information contained in the accounting records, through a script construed accordingly with the requirements of each company and the specific software formats.

System Tools
SmartFlex groups the different common functionalities that provide support to the operation and that guarantee the execution and control of the data base processes executed in the server; security policies authorizing or denying access to the information by end users; periodic information delete policies for the management of information for auditing processes.