Open™, leader in the development and implementation of BOSS (Business and Operations Support Solutions) for the telecommunications and public utilities companies, informed that its OpenSmartflex™ solution is now proving support to the commercial and operation processes of the new cable TV and internet services of Coopelesca (Cooperativa de Electrificación Rural de San Carlos) an Open customer for more than three years.
OpenSmartflex™ solution was initially implemented by Coopelesca to provide integral support to its critical business processes, customer services, invoicing, management of readings, frauds and meters, work orders and losses derived from the provisioning of the public utilities services. OpenSmartflex™ business suite allowed for the integration and optimization of all customer care processes, invoicing and field and network operations. Coopelesca’s future plan to integrate telecommunication services to its products and services portfolio was possible by virtue of OpenSmartflex™ multi-services platform which supports in a convergent manner public utilities and telecommunications.
Today, Coopelesca is providing cable TV services and internet connectivity, all managed under the same OpenSmartflex™ platform giving Coopelesca easy access to the telecommunications sector with greater capacity for data transmission and at the same time integrating all three services (electric power, cable TV and internet).
Hernando Parrot, Open™ Latin American Business Vice-President pointed out that: “By conquering the telecommunications business thanks to the leverage provided by OpenSmartflex™ platform functionalities and business tools were greatly improved evidencing the versatility, convergence and flexibility of the platform. In addition, great number of Costa Ricans will benefit from Coopelesca’s incursion in the cable TV and internet connectivity market, making it possible to reach areas in which these services were not available”.
OpenSmartflex™ platform provides a business model oriented towards the integration of services to customers and end users, improving internal efficiency of critical processes, management of losses and last but not least, to focus in the incursion and development of new services.
For Coopelesca, OpenSmartflex™ represents not only an efficient technological solution to the commercial and operations activities of the business, but a partner capable of providing technological support to the commercial orientation of its customers meeting their expansion plans and the addition of new services to their portfolio.
Oscar Miranda Murillo, General Manager of Coopelesca pointed out: “This technological project is oriented towards strengthening the management processes of our company, providing us with the capabilities needed to support and enhance the quality of our services in a business sector undergoing permanent development and changes”
Avisal Leitón Cambronero, Assistante Manager for Corporate Development stated: “The implementation of OpenSmartflex™ has allowed the company to perform effectively from the stand point of processes and systems facing great changes in the electric power and telecommunications markets of Costa Rica”
About Coopelesca (www.coopelesca.co.cr)
Cooperativa de Electrificación Rural de San Carlos (Coopelesca) in Costa Rica, was founded in January 24 of 1965 as a cooperative for the generation and distribution of electric power, servicing approximately 97% of the North Area of Costa Rica.
Coopelesca presently has a network of approximately 5.000 kilometers, 43.000 associates and 62.000 subscribers servicing nearly 200.000 people. Since its incorporation, Coopelesca has met with its social responsibilities providing street lighting and electric energy services to the areas having the lowest development index of the country.
Coopelesca is a participant in a regional strategy aimed to create new social opportunities, entrepreneurial and technological conditions that will improve significantly the access to information services of its associates, subscribers and communities of the Huetar Norte Region by developing a Technological Complex for Information and Communications, together with an open TV Channel – TVN Canal 14. See box below
Technological Complex for Information and Communications Type of Service: Subscription TV and internetPresently, residents of Ciudad Quesada can enjoy Cable TV through connectivity with Coopelesca, who offers a wide range of channels covering different tastes: Children, Family, Religious, Sports, News, Adult and Adolescent, Movies, Series and Documentaries. Connection “With the World” is also available through the Internet Services provided by Coopelesca.
About Open™ (www.openinternational.com)
Open™ is presently a leader in the specialized software industry for the telecommunications and public utilities service sector. Open™ is focused in the Latin American market, recognized for its BOSS approach which integrates BSS (Business Support Systems) and OSS (Operations Support Systems) functionalities commonly referred to as commercial and operations management.
Open Systems is the Colombian Branch of Open International Systems Corp. having more than 50 implementations, managing service subscribers of different sectors in 10 Latin American Countries.
For further information, please contact:
Open Systems Marketing Manager
Paula Tejada (ptejada@open.com.co)
Andrés Vélez (avelez@open.com.co)
Open Systems Communications Office
Felipe Arango Ramírez (felipe.arango@axon.com.co)
Viviana Torres Montero (Viviana.torres@axon.com.co)
Telephone: (1) 2362108
WEB site: www.openinternational.com
Marketing
Group
Miami, May, 2008
info@openinternational.com
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